Legal
Last updated: 3 August 2026
These terms govern your use of Wagon by Wagon and cover: service description, payments, content rules, privacy, and contact.
1. Operator and service
Wagon by Wagon is operated by an individual trader established in Portugal (EU). Contact: support@wagonbywagon.com. The operator's legal name and tax ID are not published on this website.
The service lets you publish one wagon (a drawing plus an optional link) in a shared collaborative train. You purchase a one-time right to publish — not a specific position number, not a guaranteed permanent display. The wagon number is a technical identifier assigned automatically at publication. We do not guarantee traffic, clicks, uptime, or permanent availability. We retain sole editorial discretion over all content in the train and may limit, hide, or remove any wagon at any time, for any reason, without prior notice.
2. Eligibility, price, and payment
You must be 18 or older to use the service. Slot prices follow the published pricing curve shown before checkout. Payment is processed by Stripe. You may optionally pay more than the listed price for the same placement — any amount above zero is a paid placement service, not a donation. Founding slots #1–#149 are available at $0; paid slots begin at #150.
At checkout (or when activating a free founding slot) a mandatory checkbox confirms that you request immediate performance of the digital service and waive your 14-day right of withdrawal for the full amount charged (or for the $0 founding grant). You cannot proceed without ticking these boxes.
3. Delivery and refunds
After payment you receive a draw link. Draw your wagon and save it within the post-payment window. On save, the wagon is published and gets a permanent deep link. The service is considered fully delivered at the moment of publication.
Refunds: we refund the full amount only if we fail to activate your draw access within 24 hours due to a fault on our side — email support@wagonbywagon.com with your payment reference within that window. Once your draw access is activated, no refund is issued under any circumstances, including if the wagon is later moderated, hidden, or removed for any reason.
4. Your content and community rules
You keep copyright in your artwork and grant us a perpetual, worldwide, royalty-free licence to display, reproduce, and moderate it. You confirm your drawing and any link do not infringe third-party rights. You are solely responsible for any claims arising from your content.
Prohibited: illegal content under any applicable law; hate speech or harassment; sexually explicit content of any kind or style; malware or phishing links; spam or repetitive abuse; impersonation; content promoting violence or illegal activity; copyright or trademark infringement. We determine what constitutes a violation at our sole discretion and may act without prior notice.
Links: outbound links are rendered with rel="nofollow sponsored noopener". We screen URLs and maintain a blocklist. We are not responsible for third-party sites.
Moderation: we may hide, unlink, or permanently remove any wagon or link at any time, at our sole discretion, without prior notice, without stating a reason, and without any refund. Any visitor may report a wagon; reports are reviewed at our discretion and do not automatically result in removal or restoration. To submit a question about a moderation decision, email support@wagonbywagon.com — we will acknowledge within 14 days. Acknowledgement does not imply reinstatement; all moderation decisions are final unless reversed at our discretion.
5. Privacy
We collect the minimum data needed to run the service: your email (to send the draw link and reply to support), IP address (security and abuse prevention), payment information processed by Stripe, and the wagon drawing, author handle, title, and optional URL you submit. If you opt in to analytics via the cookie banner, anonymous page-view data is collected.
Your data is used only to operate the service, prevent abuse, and comply with legal obligations. We do not sell it. We use trusted service providers for hosting, payments, email, and URL safety checks, each contractually bound to protect your data. Some providers are based outside the EU; transfers rely on standard data protection safeguards.
You may request access to, correction, or deletion of your personal data by emailing support@wagonbywagon.com. We will respond within 30 days. Payment records may be retained for the period required by Portuguese tax law.
As required by applicable law: you have the right to lodge a complaint with the Portuguese data protection authority (CNPD, cnpd.pt) if you are unsatisfied with our response.
6. Liability and continuity
The service is provided on a best-effort basis with no uptime guarantee. Where permitted by law, our total liability for any claim is limited to the amount you paid for the disputed wagon. We are not liable for indirect or consequential loss of any kind. We are not liable for any loss arising from moderation decisions, including the hiding or removal of a wagon after publication. We may discontinue the service with 30 days' notice on the site and do not promise permanent hosting of any wagon.
7. Governing law and contact
Portuguese law governs these terms, without prejudice to mandatory consumer protections where you live. For any question or dispute, please contact us first: support@wagonbywagon.com — we aim to respond within 14 days.
Material changes will be posted on this page. Continued use after the effective date constitutes acceptance.
As required by EU law: the EU Online Dispute Resolution platform is available at ec.europa.eu/consumers/odr. For DSA notices from authorities, contact support@wagonbywagon.com. The Digital Services Coordinator for Portugal is ANACOM (anacom.pt).